Free Socks

Processing Time — Orders are processed within [1–3] business days after payment is confirmed.

Shipping Times — Because items ship directly from our suppliers, delivery windows vary by product and destination, typically [X–Y] business days. A tracking number is emailed once your order ships.

Shipping Costs — Calculated at checkout based on order and destination. [Add free-shipping threshold if applicable.]

Customs, Duties & Import Taxes — As of 2025, the United States suspended the "de minimis" exemption that previously let low-value international shipments (under $800) enter duty-free. Orders shipped from outside the U.S. may now be subject to customs duties, import taxes, and formal entry fees. [State clearly whether these costs are included in the item price or charged separately/on delivery — this should not surprise the customer.]

Lost or Damaged Packages — Contact [CONTACT EMAIL] within [X] days of the expected delivery date.

Incorrect Address — We are not responsible for orders shipped to an address entered incorrectly by the customer at checkout.

At [STORE NAME], your satisfaction matters to us. This policy explains how returns and refunds work.

Returns You have 30 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. Proof of purchase (order confirmation or receipt) is required.

To start a return, contact us at [CONTACT EMAIL] with your order number and reason for the return. We will provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us at [CONTACT EMAIL] immediately so we can evaluate the issue.

Exceptions The following items cannot be returned: perishable goods, custom or personalized products, intimate or hygiene items, and items marked as final sale.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within [X] business days. Banks/card issuers may take additional time to post the refund.

Return Shipping [Specify: e.g., "Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which case we cover the cost."]

Exchanges The fastest way to get a different item is to return the original item and, once accepted, place a new order.